Telephone
Customer service
1-800-311-5393United States · Mon–Fri 9am–7pm ET; Sat 10am–6:30pm ET
For an existing repair, use the service-tracking option or have the service record ready.
Source Source reviewed 2026-10-14Stores & purchases / CONTACT RECORD
Zales
Customer Service Number
Customer service
1-800-311-5393 United States Mon–Fri 9am–7pm ET; Sat 10am–6:30pm ET
View contact source Source reviewed 2026-10-14
Toll-free in the listed region. Mobile airtime or international charges may apply.
Independent directory. Travel Savvy Contacts is not Zales’s customer-service team. The number above belongs to the stated provider. We do not connect calls, access customer accounts or process requests for the company.
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Open help center Source Source reviewed 2026-10-14Company website
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Open company website Source Source reviewed 2026-10-07THE RECORD
About contacting Zales
Zales publishes the customer service route shown here. For an existing repair, use the service-tracking option or have the service record ready. Compare the purpose of that route with your request before calling; the company's source is linked alongside the number.
- An order reference helps a retailer distinguish a recent purchase from a general product enquiry.
- Check whether the item came from the named shop or another seller before using a return route.
- For a missing delivery, compare the store’s shipment update with the carrier’s tracking history.
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