Telephone
US customer service
1-800-595-9138United States · Monday–Friday 9 am–9 pm; Saturday 9 am–6 pm Eastern; closed Sunday
Source Source reviewed 2026-10-06Stores & purchases / CONTACT RECORD
New Balance
Customer Service Number
US customer service
1-800-595-9138 United States Monday–Friday 9 am–9 pm; Saturday 9 am–6 pm Eastern; closed Sunday
View contact source Source reviewed 2026-10-06
Toll-free in the listed region. Mobile airtime or international charges may apply.
Independent directory. Travel Savvy Contacts is not New Balance’s customer-service team. The number above belongs to the stated provider. We do not connect calls, access customer accounts or process requests for the company.
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Help center
Official customer support
Open help center Source Source reviewed 2026-10-06Company website
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About contacting New Balance
A question about retail purchases at New Balance is easier to direct when the purchase or account context is clear. Check whether the item came from the named shop or another seller before using a return route. The publisher can correct this record but cannot open or resolve a case with the listed business.
- Ask how a return will be recorded before sending the item or discarding its receipt.
- A store pickup enquiry may be best handled by the collection location identified on the order.
- An order reference helps a retailer distinguish a recent purchase from a general product enquiry.
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