Travel SavvyCONTACTS Contact the directory
Menu

Stores & purchases / CONTACT RECORD

Mattel

Customer Service Number

shop.mattel.com
TOLL-FREECompany-published number

Mattel product support — US and Canada

1-800-524-8697
United States Mon–Fri 9am–6pm Eastern
View contact source Source reviewed 2026-10-12

Toll-free in the listed region. Mobile airtime or international charges may apply.

Independent directory. Travel Savvy Contacts is not Mattel’s customer-service team. The number above belongs to the stated provider. We do not connect calls, access customer accounts or process requests for the company.

CHOOSE YOUR CHANNEL

Contact options

Check the purpose and region for each route before sharing details.

Telephone

Mattel product support — US and Canada

1-800-524-8697

United States · Mon–Fri 9am–6pm Eastern

For Mattel products including Barbie and Hot Wheels. Fisher-Price and other product families have separate lines.

Source Source reviewed 2026-10-12

Help center

Company contact information

Open help center

For Mattel products including Barbie and Hot Wheels. Fisher-Price and other product families have separate lines.

Source Source reviewed 2026-10-12

THE RECORD

About contacting Mattel

The Mattel entry brings the destination, purpose and source of its retail purchases contacts into one place. Check whether the item came from the named shop or another seller before using a return route. The publisher can correct this record but cannot open or resolve a case with the listed business.

  • If an item arrived damaged, retain the packaging until the seller explains what it needs.
  • Ask how a return will be recorded before sending the item or discarding its receipt.
  • A store pickup enquiry may be best handled by the collection location identified on the order.

COMMUNITY EXPERIENCES

Mattel reviews

Reviews load here when available. We only display moderated reader submissions.

Share your experience with Mattel

Do not include booking references, account numbers or other private details. Reviews appear only after moderation.

More in Stores & purchases

Browse industry ↗